
ServiceNow IT Service Management Cloud-based ITSM platform that covers incident management, problem management, change management, release management, and request management.Freshservice A comprehensive cloud-based service desk management platform, written to ITIL standards.N-able N-sight (FREE TRIAL) An asset management system aimed at managed service providers.Available for Windows Server, Linux, and as a cloud-based platform. ManageEngine ServiceDesk Plus (FREE TRIAL) A service management package that fulfills the ITIL Service Operation requirements.NinjaOne Ticketing Software (FREE TRIAL) – formerly NinjaRMM – a cloud-based package of remote monitoring and management tools includes a ticketing system that helps in the organization of client site equipment maintenance and support.Available for installation on Windows Server or as a SaaS package. HaloITSM (FREE TRIAL) Provides a full service management package that follows ITIL standards and includes asset and incident management systems.SuperOps Service Desk (FREE TRIAL) This package of help desk management and implementation services can also be used to schedule development and maintenance projects.
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The field includes the design, creation, management, and improvement of IT and information systems. It encompasses almost all IT system activities. This category of IT business is very broad.
